Effective date: 14 July 2026
When a request will be reviewed
Contact HostWorkflow within seven days of purchase if you were charged twice, cannot access the files after reasonable delivery support, or believe the delivered product is materially different from its description.
What to include
Include the order reference and a short description of the problem. Do not send full card details, security codes, passwords, or property access codes.
Change of mind
An unrestricted change-of-mind refund is not promised after successful digital access or download. This does not limit statutory rights or rights available under Polar's applicable buyer terms. Approved refunds are processed against the Polar order record.
How to ask
Email support@hostworkflow.com. The initial response target is within two business days.