FREE GUEST-MESSAGE KIT FOR SHORT-TERM-RENTAL HOSTS

Ten guest messages you can stop rewriting from scratch.

Get one calm, professional starting point for booking confirmations, check-in details, Wi-Fi problems, complaints, noise, checkout, reviews, and more.

  • Know what to send and when.
  • Replace clear brackets with your details.
  • Keep your reply factual, useful, and human.

Free PDF. Practical templates. No fake urgency.

Cover of The Host Emergency Message Kit, a free PDF with ten host replies

TEN COMMON MOMENTS

One clear starting point for each.

Booking confirmedArrival detailsSelf check-inWi-Fi problemEarly check-inLate checkoutComplaintNoise warningCheckout reminderReview request

THE REAL TIME DRAIN

The reply is not always difficult. Inventing it again is.

A guest asks to arrive early while your cleaner is still working. The Wi-Fi drops. Someone reports a problem. You know the situation needs a calm answer, but you still rewrite it three times because the message becomes part of the record.

The free kit gives you a sensible first draft before the message arrives.

HOW IT WORKS

Find. Fill. Check. Send.

01

Find the situation

Ten common moments are organized in plain language.

02

Fill the brackets

Replace names, times, codes, links, and property details.

03

Check the facts

Promise only what you can provide and what your terms allow.

04

Send in your voice

Read once, adjust naturally, and use your normal guest channel.

INSIDE THE FREE KIT

Ten replies, ready to customize.

  1. Booking confirmed
  2. Arrival details
  3. Self check-in
  4. Wi-Fi problem
  5. Early check-in
  6. Late checkout
  7. Complaint
  8. Noise warning
  9. Checkout reminder
  10. Review request

Prefer reading online? The kit also has an accessible web version.

BUILT BY AN ACTIVE SHORT-TERM-RENTAL HOST

Have the reply ready before the next message arrives.

HostWorkflow turns recurring hosting work into clear, usable systems—without outsourcing your voice.

Get the free message kit